1. No Returns on Opened or Used Products

For safety, sterility, and compliance reasons, we do not accept returns on opened, used, or reconstituted peptides. Once a vial or product seal is broken, it cannot be returned or exchanged.

2. Damaged or Incorrect Orders

If you receive a damaged item or an incorrect order, please notify us within 48 hours of delivery. Include a photo of the product and packaging for verification. Once approved, we will offer:

• A replacement at no additional cost
• Or a store credit for future purchases

3. Refund Eligibility

Refunds may be issued under limited circumstances, such as:

• Lost shipments (confirmed via tracking and support review)
• Out-of-stock items that cannot be replaced
• Duplicate or accidental charges

Refunds are issued to the original payment method within 5–10 business days of approval.

4. Order Cancellations

Orders may be canceled within 1 hour of placing them, provided they have not been processed or shipped. Once an order is dispatched, it cannot be canceled or refunded.

5. Contact for Refund Requests

For refund or return-related queries, please contact our support team with your order number, photos (if applicable), and full details:
Email: contact@peptidelabpro.com